HAHA! That's funny and it's not. But as we all experienced at one time or another... They're early for the next one
Sometimes s**t happens just deal with it. If the PA failed, fix it, if it's over reliance of technology, don't use it.
If it's a decision maker, make the decision to replace those who can't deside.
I ask, what can the railroads do better, and there is a lot, but your still going to get the complainers.
Overall the service is not horrific, and there is a lot of trains running at the same time. So what commuter don't see is one minor delay has the potential to back up a lot of trains.
Anyone ever know what happened to the rest of the "general notice" on the first page of the rule book?
"To obtain a promotion, the need for greater responsibility must be demonstrated" ????
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