CSX does not treat the Vermonters very well, especially the Southbound. It is just 15 miles from Palmer to Springfield MA on the single track. The Vermonters actually use the CSX yard lead track to get from the NECR to the CSX #2 main track. This yard lead track is under the control of the CSX yard office in Springfield and the Vermonters have to call that office on Channel #2 for permission to use the track. I have been at Palmer several times, where there seems to be a delay on the part of CSX answering the radio. This may be alieved somewhat now, with the use of cell phones. If the southbound Vermonter is late, it apparently loses its slot on CSX, even though I don't see that portion of the "Boston" line operating a huge number of freight trains during the daytime through that area. Still, the Vermonter will sit there for either a westbound or eastbound freight on many occasions. Most Vermonter passengers already realize that the speed of the Vermonter is no match for the Interstate Highways, but I am sure they are less than happy to sit at Palmer for as much as an hour on occasion. Even on a slow train, it is better to keep moving ahead.
During busy periods, such as Thanksgiving and other holidays, Amtrak often sells out the Vermonters between NYP and New Haven and Springfield. Of course, when a prospective passenger in Vermont tries to book a seat, the train will show sold out, unless the passenger plans to detain at Springfield or north of there. The Ethan Allen also had a similar issue over Thanksgiving, as it showed sold out several times between Fort Edward and points south. It's somewhat unfortunate that they built the new Whitehall NY station north of the connection to the Rutland line. Otherwise, Whitehall would have a second train, besides the Adirondack and maybe the charges by Amtrak to Vermont would be lower. New York state does subsidize the Adirondack. I do not know if Vermont has to foot the bill for the Ethan Allen all the way to Albany or not. Getting back to the Vermonter, the stops at Claremont Jct. NH and Amherst MA are not subsidized by either NH or MA, so I assume that Vermont pays for the train all the way to/from Springfield. Of course, NH pays nothing toward the Downeaster service and I don't think MA is paying anything toward the Lake Shore or the south from Springfield service.
Perhaps some better coordination of the remaining small amount of inter-city bus service in Vermont, with the stops being made at or adjacent to the rail stations and maybe enticing some rental-car companies to located at the White River Junction and Essex Junction and Rutland stations would help to increase ridership on the Vermont Trains. And, as has been mentioned previously, at least a dedicated bus connection between St. Albans and Montreal is needed.
My two cents today.
Dick