To Max
I personally feel for you that you had to experience what you did. I can't even imagine being stuck for that long. But I would like to clarify something to eevryone here. The Crew has a responsibility to run the train safely and on-time. If things happen, we have been trained to trouble shoot a number of things, many of it is our T.H.E.M. manual which is something like a Chilton's guide to automobiles, but not as detailed. The fact really is, and I can tell you this by experience through my training, we are all trained to do what i would consider to be "small" trouble shooting. If indeed something does seriously go wrong such as the case with this train, we might not be able to do much. I'm pretty sure that the crew were busy trying to trouble shoot by trial an error, but that sometimes does take time. However, the descision to send a rescue unit or another train to evacuate the passengers falls squarely on management. If the crew seemed lost to you, It probably was due to the fact that they personally have exhausted every option they had to move the train and were now in the hands of management.
I'm not going to get into the other stuff that you have mentioned, i would personally request for you to read about what I wrote under the category of "Computerized Trains on the LIRR". I don't expect commuters in general to understand what it is we do, what it is that we are trained to do, and what we do on our jobs, but I do say this, it's easy to judge by looking at the cover of the book, but means nothing when you haven't looked on the inside. If you have seen someone sleeping, more than likely it's because they are deadheading into or coming home from work. We have the same rights as commuters do to sleep, eat, read a newspaper, or look at our laptops if we are not on duty. Yes, RR employees do get paid very good to do what we do, but I don't run into many employees who fall under the category that you describe, and I can certainly tell you that the problems that you experience on the trains are not related to as what the crew does, but rather what the orders are being told to us. That's what everyone doesn't see, WE have no authority to do many of things that you may feel are actually our responsibility. I have actuallt spoken to many commuters on-board, and I have absolutely no problem talking to them and telling them what exactly is that we do, what we know, and who is in charge. I absolutely agree with you that no-one should have had to wait that long to get home. That was beyond crazy, but lets not go off blasting on the crew, because they also do what they are told to do. We actually are not paid to make descisions during those crazy times, thats what they have management for.
On one side note, I actually have an idea of who that lady was that you saw on the train. I'm not mentioning names, but i did laugh at some of the things that were said above about her. I'm even surprised that anyone in management had the guts to board that train and speak to the passengers. That has to be a first in my book!