We didn't ride the Berkshire Flyer, but the point about local transit still applies. Last week my wife and I took a trip to Pittsfield using the Lake Shore to visit the Divine Mercy Shrine in Stockbridge. We rode Berkshire Regional Transit buses, which have a hub at Pittsfield Amtrak. The second bus diverted from its regular route to take us to the shrine, but this diversion is offered in the bus schedule. You just have to tell the driver. To get a bus to stop at the shrine if you are not already on the bus, you have to call the Berkshire Regional Transit dispatcher. (There are other stops like this in the bus schedule.) The Berkshire Regional Transit person in Pittsfield told us to call an hour ahead. I did, and whoever answered didn't think their buses served that stop. That's when I started to worry. I said I'd just gotten off a Berkshire Regional Transit bus at the shrine. After verifying that it is one of their stops, the person said that if the driver is notified an hour ahead of time, the driver might forget, so call back in half an hour. In half an hour, the bus was out of the dispatcher's radio range. I worried that we might miss the Lake Shore, but when I called back in 15 minutes, and this was cutting it close, the dispatcher said that the bus was coming for us. Whew! And the bus driver was the same one who had dropped us off at the shrine and was expecting us. Just one incident, but the Berkshire Regional Transit isn't as good as it looks on paper.