I've never had especially good thoughts about Chicago checked baggage. Why should it take an hour or two to give people bags that came in on the same train as them and rolled off the platform 15 feet away from them? And why can't you check something on an LD train heading into Chicago and then have it handed to you for your corridor connection? Some of that is national policy, no doubt, but is it all? Boston manages to give out checked baggage on the platform, at least they used to: more than once they handed me my bag right out the door of the baggage car, which seems like the obvious way to do it, instead of pretending to be a very inefficient airport as CUS does.
I love checked baggage. I think there should be more of it. But it needs to be done right. And the friend should definitely write in and complain and specifically request a voucher.
I love checked baggage. I think there should be more of it. But it needs to be done right. And the friend should definitely write in and complain and specifically request a voucher.