I think that transit problems are very widespread right now, and are not necessarily peculiar to SEPTA. That would include a lot of the airline industry right now where the large carriers cannot readily adapt to customers needs. Many other large cities seem to have similar transportation problems, but on a smaller scale - Buffalo, Pgh, etc. that also have to deal with a shrinking population. Also, one major problem is the high cost of fuel which would be less severe if SEPTA ran fewer busses and more alternate forms of transportation perhaps.
From my perspective, it seems that SEPTA is too large and cannot respond to producing an integrated transportation system that was largely laid out prior to 1950 (except for the CC tunnel & airport line).
In some respects, this is an interesting time because of the recent opening of the River Line in NJ. Plus, the infrastructure is still here even it it is being paved over. So, I don't think that things are as gloomy as they seem.
At any rate, I think their biggest problem is customer satisfaction - they don't see riders as customers, but as people that have no other option to get to where they are going. I think this is the basis of the general hostility that I find toward riders on their system.
Greg 19051
From my perspective, it seems that SEPTA is too large and cannot respond to producing an integrated transportation system that was largely laid out prior to 1950 (except for the CC tunnel & airport line).
In some respects, this is an interesting time because of the recent opening of the River Line in NJ. Plus, the infrastructure is still here even it it is being paved over. So, I don't think that things are as gloomy as they seem.
At any rate, I think their biggest problem is customer satisfaction - they don't see riders as customers, but as people that have no other option to get to where they are going. I think this is the basis of the general hostility that I find toward riders on their system.
Greg 19051