by Nightjet
Thanks for these responses (particularly Mr. Norman and Mr. Moore).
I wonder how much revenue Amtrak loses due to poor customer service.
For my near-weekly commute, the Crescent’s schedule (in one direction) works well, and I like being able to walk to and from the stations. But the crew is sometimes so abrasive and hostile that I am flying from now on. That’s over $15,000 in revenue that Amtrak is. It getting due to its staff.
Amtrak also seems to have a relatively high number of employees, both at the station and onboard, compared to other railroads. That seems to be the worst of all worlds: if I had fewer interactions with Amtrak crew members, I’d be happier. If Amtrak would reduce its onboard staff by half, eliminating the worst performers, but increase the pay of those who remain by half, it would be better; Amtrak would save money and it would have better crew and higher customer satisfaction.
I wonder how much revenue Amtrak loses due to poor customer service.
For my near-weekly commute, the Crescent’s schedule (in one direction) works well, and I like being able to walk to and from the stations. But the crew is sometimes so abrasive and hostile that I am flying from now on. That’s over $15,000 in revenue that Amtrak is. It getting due to its staff.
Amtrak also seems to have a relatively high number of employees, both at the station and onboard, compared to other railroads. That seems to be the worst of all worlds: if I had fewer interactions with Amtrak crew members, I’d be happier. If Amtrak would reduce its onboard staff by half, eliminating the worst performers, but increase the pay of those who remain by half, it would be better; Amtrak would save money and it would have better crew and higher customer satisfaction.