by Ridgefielder
Trainer wrote:Apparently, commuter railroads either operate under the assumption that people do not have any choice but to travel on their system or they don't care if people choose to travel on them or not. MNCC has made several choices over the past few years (with a couple exceptions) that may be operationally sound but customer unfocused. Imnsho, it's because they believe that with a captive audience and a perpetual subsidy, short-term operational efficiencies are the only things that matter. It'll be interesting to see if that theory holds as the commuting public and their destinations evolve.From personal observation, 90% of the regular commuters aren't looking out the window to begin with. They're either asleep or focused on their newspaper/magazine/book/electronic device.
And even if he does happen to be looking out the window for the couple of seconds it takes to pass the East Bridgeport yard, I'm willing to bet that the first thought through the mind of the average non-railfan passenger when he sees a car covered in a tarp is going to be "Oh my God, wreck-damaged equipment!!" More likely he thinks "guess they're painting it" or "I wonder why that is on there," then goes to back to pondering the derelict factories and weed-grown empty lots that make up the rest of the scenery in those parts.