While I admit I don't know the details, I'm surprised law enforcement (Amtrak police or state/local police) weren't called into do the actual removal, anyway. What if the guy decides to take a swing at the conductor?
I was on a Metro-North train that was delayed (somebody had stuck a utility pole under the 3rd rail and across the tracks), and a passenger, annoyed at the delay, punched a conductor. We waited at the next stop (doors closed) until the M-N police showed up to take him away. The rest of us were annoyed (double delay), but on the whole thought M-N was Doing The Right Thing(tm).
I was on a Metro-North train that was delayed (somebody had stuck a utility pole under the 3rd rail and across the tracks), and a passenger, annoyed at the delay, punched a conductor. We waited at the next stop (doors closed) until the M-N police showed up to take him away. The rest of us were annoyed (double delay), but on the whole thought M-N was Doing The Right Thing(tm).