Long overdue. I have ridden Acela first class several times, most of the time using upgrade coupons, and the main reason to not waste the more than $100 in fare difference is that the passenger has no assurance that the seating arrangement is going to be much better than simply riding coach. (The inclusion of the meal is a positive difference.) Yes, if you get on at an endpoint, or get lucky somewhere along the way, you have a chance of getting a single seat, but otherwise you are likely to end up sitting next to someone or riding backwards or worse yet sitting at a four top table staring at two strangers. Being in coach is preferable to that option, especially since the quiet car option is available - I would rather sit next to a stranger, facing forward, in the quiet car of coach than sit facing a stranger in so-called first class. (The pitch in Acela First and the pitch in Acela Coach doesn't seem appreciably different, at least not so much so as to justify the higher fare.) I was recently on an Acela first class car when a group of four business people boarded at Baltimore, intending to dine and work together on their way to New York. Collectively, they probably paid around $500 extra to travel in first class, rather than coach. That's exactly the lucrative market Amtrak should be trying to attract and keep - hard to beat the benefits of a party of four being able to sit together, have a relaxed meal, talk their business. But, instead, the four of them had to scatter into different rows, all of them sitting with strangers, rather than with each other. That's not a first class experience. I am sure all of them were sitting there wondering what they had paid all that money for, when we all know that the technology exists to enable reservations. As usual, it is not the technology that is lacking, it's Amtrak's habitual indifference to customer needs.