Correct. That being said these carriers choose to specialize in the field and they are quite good at what they do. I've flown Delta homebound and aside from the stewardesses sharing the German bread and cold cuts they had picked up on their way in it was just as good as "Anonymous Airlines".
I can't emphasize enough that I think experience with the federal government as your primary customer is a really good background for this job. Anderson got
a lot done. The reservations changes were perhaps the "finishing touch". Amtrak will reap those additional profits for decades to come and we will all benefit from improved capacity and better trains.
Now they move on to the next guy for the job who has some very interesting years ahead of him. Amtrak has been on a really good run lately. The Board, CEOs, senior management and political supporters have all been very consistent.
Now just imagine if "Middle Class Joe" goes all the way ...