As the actual operator of this drawbridge, I'd like to clarify a few things.
1. I need to open ASAP for commercial vessels (Fjord, which is now defunct) and within 20 minutes for all others.
2. Contrary to popular belief, I have absolutely NO authority or ability to open this bridge until the dispatcher in NYC gives me local control. I could press all of the buttons we have and NOTHING will happen, so yelling at me will not help your cause. Believe me, I don't get any pleasure from delaying boaters because when they are delayed, I have to listen to their whining and that is not fun for me. If it were up to me, all boats would be through the bridge immediately.
3. Sometimes trains get stuck in the "block" and even though you cannot see them and they are not on the span, the 100% foolproof system prevents me from opening the bridge.
4. I'm here from 5am-9pm. Unfortunately, the signal maintainers, bridge mechanics, and electricians are not. Due to the potential for mass delays to both boaters AND trains, I need to wait for all of those people to arrive before I can even call my dispatcher to request the bridge. God forbid the bridge malfunction, then I can't get the boat through AND the trains cannot safely pass and both of my phones are blowing up with people screaming in my ear demanding to know when it will be fixed while the necessary personnel bicker about whose department gets to fix the problem. Again, not fun for me.
5. When something breaks, it's impossible for me to give a time frame regarding the exact moment it shall be back in working order. Calling me every 2 minutes to inquire actually holds things up. Here's a hint, when you hear the bells and see the bridge moving, that's your cue.
6. The rules clearly state that anybody wishing to pass between the hours of 9pm and 5am need to make an appointment 4 hours in advance from Oct-April and 24 hours in advance at all other times. This is not enforced and I get stuck A LOT on weekends. People know I leave at 9 and call at 845 to say they're coming back at 945 and I have to stay. Then they call at 945 and change it to 1030. Before you know it, it's after midnight, I'm cranky and have to pee and am absolutely starving because I can't go get food. Why? Because I have to sit and wait. Sit and wait. I don't even have a bathroom in there. Newsflash, I have far better things to do than sit around and wait for inconsiderate assholes who make appointments they cannot keep. And it never fails. Every single time I make plans, I get a phone call saying, "You're staying late."
7. We are here every night. We are here every weekend. We are here on Christmas. We are here on New Year's. We are here on Thanksgiving. We are here for every single holiday. We sacrifice time with our families, we give up our social lives, and we sit around waiting for boats like Maytag repairmen of the seas. Take that into consideration when you get to enjoy your weekends with your friends on your boats and want to throw hissy fits because other people in New York are making us delay you.