by LAUNCHman
I was on the subway last week with my friends south of city hall and we couldn't buy tokens because there were no machines in the station and the fare gate watcher was accepting cash only. We would have to buy tokens at the check cashing place up the street.
My friends said it best... what is SEPTA paying employees to do if they can't sit there and sell tokens? Either increase customer service or stop running up the overhead, which is supposed to result in customer service or else it is not justified! In fact, they may be doing a disservice because their useless presence at the faregates upsets observant customers.
The budget problems and propsed hikes and cuts are no surprise to me because there is apparent inefficiency in the system throughout. I carry spare tokens for myself with me because I know how hard it can be to attain them, even at Broad and Olney (past when their teller windows close in the afternoon and on Sundays) but most riders expect to be able to get such necessities, and at the train/bus station too, not at Pathmark or united check cashing. I mean, it would be nice don't you think?
My friends said it best... what is SEPTA paying employees to do if they can't sit there and sell tokens? Either increase customer service or stop running up the overhead, which is supposed to result in customer service or else it is not justified! In fact, they may be doing a disservice because their useless presence at the faregates upsets observant customers.
The budget problems and propsed hikes and cuts are no surprise to me because there is apparent inefficiency in the system throughout. I carry spare tokens for myself with me because I know how hard it can be to attain them, even at Broad and Olney (past when their teller windows close in the afternoon and on Sundays) but most riders expect to be able to get such necessities, and at the train/bus station too, not at Pathmark or united check cashing. I mean, it would be nice don't you think?
