Darthdoosh, I can only assume you have never been to Europe and are basing your assumptions on the crap you read online, in magazines and online, as someone who started working on the RRs for British Rail (pre-privatisation) and subseqently various private TOCs, I can tell you that the service isn't that bad, it is alot more intense which means when it goes belly up then it affects more services making the service look worse than it is, I have also travelled through France, Belgium, Spain, Austria, Switzerland, Czech Republic, Poland and Germany, services in these countries also far exceeded anything I have experienced in the US, all of those countries also have average speeds which actually compete with road travel and are getting more investment then is seen here. With the service being more frequent and faster it means there is more ridership, take the Keystone line and imagine all trains at 12 cars packed front to back, there is going to be missed fare collection, but over there you hold you ticket until you leave the station as they do random station checks for departing passengers, no ticket equals a fare or fine, most passengers know that, and will follow the rules/guidelines.
sorry for taking the topic to Europe for comparisons, but when a statement is made it is nice to have it backed up with facts.
The managers in their ivory tower know more and more about less and less, and end up knowing everything about *&$% all