by num1hendrickfan
jamesinclair wrote:Again I-95 was closed for much of the duration of these cancellations ( If the buses and trains can't get through, you have to be honest and say tough luck sometimes ). Flooding is a risk to all modes of transportation.Cadet57 wrote: Why? Its weather related. Airlines will leave you out in the rain (no pun intended) if there is a weather issue.Rarely do weather issues delay airplane service for more than a few hours. And as another poster mentioned, and from personal experience, detours due to fog usually end with a charter bus or other service.
BuddSilverliner269 wrote: Why should Amtrak be any different from Greyhound in your scenario?Because Amtrak charges much higher fares than greyhound and is aiming for a very different clientele. If grandma can't make it to the casino with greyhound, it's not a big deal, but the folks taking Acela are paying to get to their destination as quickly as possible for a reason. Telling them "it sucks, too bad" is not a good way to build customer loyalty.
You also mention funding. Well, when local transit systems have to detour due too weather, they find a fleet of buses to replace the service, even if their budget is in a dire situation. When the green line in Boston last month had a section closed due to flooding, 20+ buses were mobilized to provide service, service to people paying $1.70.
Obviously, amtrak doesnt have an extensive bus fleet on hand, which is why they can charter. Is it expensive? Yes. Is it worth it? I think so. The worst thing a business can do is make an unhappy customer. Suddenly, "I take the Acela every other week" can turn into "dont ever take amtrak, they're useless"
Im glad Amtrak offered the inland route, but I think they could have done better.
Furthermore you seem to absolutely love the airlines, which seems to be the whole basis of your bashing of Amtrak. Ironic considering Amtrak has a fairly good track record when it comes to weather conditions that close and backlog airports for days on end ( blizzards anyone ), and no these delays aren't a rarity. Nor do airlines go above and beyond to get the customers to their destination, Amtrak at least attempts to accommodate passengers and get them to their destination. In fact there seems to be an increasing trend in which airlines tend to leave passengers inside cramped aircraft for hours on end on the tarmac ( even when there is no hope of getting to the particular destination ).
Even with the flooding and jitters from "RECORD" breaking snowfall Amtrak by far and wide out performs the airlines( when it comes to satisfying customers ), especially on the NEC.