Oh I love posts like this!!!
lensovet wrote: ↑Tue Feb 20, 2024 2:32 pm
Yeah I'm sure absolutely nothing has changed in 10 years.
It definitely hasn't, Im a frequent rider. Service still sucks the fat one. I'll never forget the time they tried to put someone else in my cabin with me. Twice!
lensovet wrote: ↑Tue Feb 20, 2024 2:32 pmI'm also sure that the lack of consistency in operations and customer service is absolutely, definitively due to "Amtrak management" supposedly "not caring" except for Acela and Surfliner, which run nowhere near Klobuchar and Durbin's districts.
Who else would be responsible? Martians? Solar flares? You manage a company, you are responsible for what happens in said company. There is a chain of command in place to deal with these issues. Do you know why growing companies like Tesla, Amazon, and Zappos give out the CEO email? Because the CEO wants to know about problems and act on them.
Also is there a reason Amtrak's service is worse than any mainline airline? I mean it's not like transporting passengers is some new mysterious thing.
lensovet wrote: ↑Tue Feb 20, 2024 2:32 pm
I'm curious if you've ever worked in any large corporation. Or in customer service, retail, etc. Bonus points if both!
Yep! I count Caterpillar, US Steel, Nucor, Ford, US Army Corps, General Dynamics, and more as my customers. I have the badges to get in. I spend lots of time in these places. You'll notice Nucor and US Steel are on the list - same top line, vastly different bottom line. It has everything to do with top management empowering a highly motivated team to do what it takes.
SO for the bonus point, my job is basically sales and project management. There's a big degree of customer service in that scope.
The new Acela: It's not Aveliable.