As an everyday commuter who, like many, struggles to understand why the LIRR can't seem to get even the simplest things right (such as basic and regular communications), I would hope the MTA considers a new President who comes with a much stronger and more modern/progressive management background. Meaning, a leader who doesn't just view their job as "keeping the trains running on time" (which, ironically, the resigning LIRR President failed to do) but someone who views their job as more important than that, which is to build customer trust and loyalty.
Let's face it, the LIRR has a major credibility problem with its customers. That isn't the fault of any one group or factor, but a number of issues that have arisen over the years. Until the LIRR tackles its credibility problem, no amount of management deck shuffling is going to be sufficient because commuters will still view the LIRR as they do now. And all too often, that view (whether right or wrong) is as an overly expensive service that often doesn't do what it sets out to do, which is to get people from Point A to Point B at the times it says it will do so.
This isn't meant to be a critique (though I'm sure some on here will view it as such) but rather a simple statement that the LIRR's problem doesn't seem to be with its managers understanding how a railroad operates but rather something even more pernicious, which is its managers either not understanding in today's world, customer trust and loyalty is paramount and, right now, the LIRR has lost much of both.