by SouthernRailway
Out of curiosity, what happens when an Amtrak passenger gives praise (or criticism) of Amtrak employees, after a trip, through Amtrak.com?
I had a very positive experience on the Crescent and submitted praise of several employees, identifying them by train number/date, which car they were in and which job they performed. I quickly got a response saying, "this will be shared with the relevant managers."
Do the employees just get a "good job!" from their manager, or is there something else? American Airlines seems to enter employees who get customer praise (through certificates that frequent flyers can give out) into a drawing for cash prizes or something.
Thanks.
I had a very positive experience on the Crescent and submitted praise of several employees, identifying them by train number/date, which car they were in and which job they performed. I quickly got a response saying, "this will be shared with the relevant managers."
Do the employees just get a "good job!" from their manager, or is there something else? American Airlines seems to enter employees who get customer praise (through certificates that frequent flyers can give out) into a drawing for cash prizes or something.
Thanks.