Just as one example, local mgt seems mre concerned with the budget than service the customers. If a job was close to OT, the crews was order in and the customers not serviced. This happens mostly with the yard jobs which must switch the yard and set up trains for the next days jobs, road train p/u's, and interchange, then if time is available head out to service customers. Our terminal has lost 4 customers in the past year to a short line or trucks. Two new customers, recently started up and are serviced by one job which barely handles the customers it has now, yet no additional help has been added to deal with the extra work and these new customers are now seeing infrequent service. A short line carrier has stated that they could increase the interchange traffic by 50% but CSX can't/or won't improve it's service. (This interchange averages 30 - 50 cars inbound and about the same outbound every 2 days currently) So the work is going to the NS. Of note here, an Ethonal plant is being constructed on the shortlines service area and by the fall of 2005, they could be receiving unit grain trains from us (CSX) but local mangt. doesn't want to add extra crews, so it'll go to the NS. It appears CSX is only interested in those 2 tracks across the state and doesn't want any customers along the way.
Now maybe it's as you suggested that I'm not seeing the whole picture. But it is causing alot of concern. There are substancial customers here and the new customers mentioned above have stated that they can double and triple their business with us, if only they could get the service. The problem now includes lack of available crews because a number of people have relocated to larger terminals due to the uncertainty of this terminals future. The company preaches customer service, and safety, yet it's pactices are counter to that proclaimation. Needless to say it's confusing at best.
Yes, I am proud to be a CSX transportation employee of 5 years, and hope to make a lengthy career of it. As of last night CSX's stock was at 39 and climbing, which is good news. I just hope the trend continues as well as building and maintaining a strong customer base.
Harleys and EMDs, some of my favorite rides