by railtrailbiker
West-of-Hudson commuters gave Metro-North Railroad a 77 percent satisfaction rate in 2003.
In releasing the results of its mid-October customer satisfaction survey, the railroad said the percentage included 14 percent who were very satisfied and 63 percent who were satisfied.
By line, 86 percent of Pascack Valley riders said they were satisfied compared with 74 percent of Port Jervis riders. Similarly, 38 percent of Pascack Valley riders said service had improved in 2003 compared with 19 percent of Port Jervis riders.
In contrast, riders on Metro-North's three east-of-Hudson lines reported a 93 percent satisfaction rate.
http://www.recordonline.com/archive/200" onclick="window.open(this.href);return false; ... trains.htm
In releasing the results of its mid-October customer satisfaction survey, the railroad said the percentage included 14 percent who were very satisfied and 63 percent who were satisfied.
By line, 86 percent of Pascack Valley riders said they were satisfied compared with 74 percent of Port Jervis riders. Similarly, 38 percent of Pascack Valley riders said service had improved in 2003 compared with 19 percent of Port Jervis riders.
In contrast, riders on Metro-North's three east-of-Hudson lines reported a 93 percent satisfaction rate.
http://www.recordonline.com/archive/200" onclick="window.open(this.href);return false; ... trains.htm