I wanted to find out if anyone knew Via Rail's policy regarding train cancellations. Here's my story. I was in Senneterre to catch the 606 en route vers MTL. I arrived at the train station Sunday morning to find out from the agent that the train was canceled. I called Via's customer support line and I was explained that there was an engine malfunction in La Tuque. Via says they called my cell phone to notify me Saturday, but given the remoteness of Senneterre, cellular coverage is hit & miss (dead spots here & there).
If I could arrange to get to La Tuque, the customer support worker explained that a shuttle service was being provided to connect to the Shawinigan station for the Jonquière-MTL train. Given though that Senneterre is 420 km away by train (and longer by vehicle), it would have been impossible to get there).
I had reserved my ticket months ago to take advantage of the 50% off discount. I was offered a full refund for the Senneterre-MTL portion of my trip (which I did take), however the bus ticket from Senneterre to MTL was more expensive than the value of what I spent on the train ticket...
Any suggestions on how to respond to this situation?
If I could arrange to get to La Tuque, the customer support worker explained that a shuttle service was being provided to connect to the Shawinigan station for the Jonquière-MTL train. Given though that Senneterre is 420 km away by train (and longer by vehicle), it would have been impossible to get there).
I had reserved my ticket months ago to take advantage of the 50% off discount. I was offered a full refund for the Senneterre-MTL portion of my trip (which I did take), however the bus ticket from Senneterre to MTL was more expensive than the value of what I spent on the train ticket...
Any suggestions on how to respond to this situation?
La CTON n'est PAS à vendre! ~ The ONTC is NOT for sale!
Une nouvelle province au Canada: le nord de l'Ontario.
A new province in Canada: Northern Ontario
Une nouvelle province au Canada: le nord de l'Ontario.
A new province in Canada: Northern Ontario