by csx2039
CMQ service continues to spiral south, no power, not enough crews, and VERY unhappy customers, cars sitting for weeks on end. Rumors of more power to come but no confirmation...
Railroad Forums
Moderator: MEC407
csx2039 wrote:CMQ service continues to spiral south, no power, not enough crews, and VERY unhappy customers, cars sitting for weeks on end. Rumors of more power to come but no confirmation...Vermont local work is now outsourced to VRS
MEC407 wrote:Is CMQ performing worse than MMA pre-Megantic?
CN9634 wrote:Its much too early to pass judgement and its not like everyone here understands how to manage customers, people and equipment while conforming to all rules and regulations.I challenge that
csx2039 wrote:Listen, they aren't going to create a substantial change over night and they are just getting through their first winter in Maine... as much as the employees are used to it, management is not. They are adjusting their strategy and doing certain things very slowly, and others quite rapidly. They made some investment this past year and have some more on the books for this year. Also, there is some more freight customers in the pipeline as well so give them more time. I would say after the second year you could probably tell whether or not they are going to whiff on this. And they still have the ace up their sleeve if they are looking to seriously pursue the blessing & a curse crude oil traffic. Give it timeCN9634 wrote:Its much too early to pass judgement and its not like everyone here understands how to manage customers, people and equipment while conforming to all rules and regulations.I challenge that
CN9634 wrote:Listen, they aren't going to create a substantial change over night and they are just getting through their first winter in Maine... as much as the employees are used to it, management is not. They are adjusting their strategy and doing certain things very slowly, and others quite rapidly. They made some investment this past year and have some more on the books for this year. Also, there are some more freight customers in the pipeline as well so give them more time. I would say after the second year you could probably tell whether or not they are going to whiff on this. And they still have the ace up their sleeve if they are looking to seriously pursue the blessing & a curse crude oil traffic. Give it time. Besides, what is your measure of performance? They may be missing service in the short term but right on track with other projects and concerns of higher priorities. You'll hear prioritization a lot in this industry and sadly other places can suffer from it. The goal of the Vermont operation may not be indicative of the goal of the system as a whole, as I have heard nothing but good service reports for customers in Maine and Quebec.csx2039 wrote:CN9634 wrote:Its much too early to pass judgement and its not like everyone here understands how to manage customers, people and equipment while conforming to all rules and regulations.I challenge that
CN9634 wrote:Try talking to Vermont customers and you'll sing a different tune. The damage has already been done.CN9634 wrote:Listen, they aren't going to create a substantial change over night and they are just getting through their first winter in Maine... as much as the employees are used to it, management is not. They are adjusting their strategy and doing certain things very slowly, and others quite rapidly. They made some investment this past year and have some more on the books for this year. Also, there are some more freight customers in the pipeline as well so give them more time. I would say after the second year you could probably tell whether or not they are going to whiff on this. And they still have the ace up their sleeve if they are looking to seriously pursue the blessing & a curse crude oil traffic. Give it time. Besides, what is your measure of performance? They may be missing service in the short term but right on track with other projects and concerns of higher priorities. You'll hear prioritization a lot in this industry and sadly other places can suffer from it. The goal of the Vermont operation may not be indicative of the goal of the system as a whole, as I have heard nothing but good service reports for customers in Maine and Quebec.csx2039 wrote:CN9634 wrote:Its much too early to pass judgement and its not like everyone here understands how to manage customers, people and equipment while conforming to all rules and regulations.I challenge that