by railtrailbiker
A survey of rail commuters has found that Metro-North riders on the New Haven line are less satisfied with train service than last year.
New Haven line riders are also less satisfied with the service compared with their fellow commuters on the railroad's Hudson and Harlem lines.
Eighty-seven percent of New Haven line peak and off-peak riders said they were satisfied with overall train service, compared with 95 percent of customers on the Harlem line and 93 percent on the Hudson line, according to a customer satisfaction survey conducted in May.
Average customer satisfaction on all three lines combined, however, has dropped slightly from 93 percent to 91 percent, according to the survey. Satisfaction on the New Haven line is down three points from the October 2003 report.
The survey was based on customer feedback in seven categories, including boarding station, on-time performance, train schedules, train conditions, courtesy and responsiveness of employees, communication and Grand Central Terminal.
The declines in satisfaction were caused by the effects of the harsh winter that knocked out a significant portion of Metro-North's fleet and disrupted service, the report said.
Because of weather, many trains were late, canceled and overcrowded during that period.
http://1010wins.com/topstories/winstops ... 12138.html
New Haven line riders are also less satisfied with the service compared with their fellow commuters on the railroad's Hudson and Harlem lines.
Eighty-seven percent of New Haven line peak and off-peak riders said they were satisfied with overall train service, compared with 95 percent of customers on the Harlem line and 93 percent on the Hudson line, according to a customer satisfaction survey conducted in May.
Average customer satisfaction on all three lines combined, however, has dropped slightly from 93 percent to 91 percent, according to the survey. Satisfaction on the New Haven line is down three points from the October 2003 report.
The survey was based on customer feedback in seven categories, including boarding station, on-time performance, train schedules, train conditions, courtesy and responsiveness of employees, communication and Grand Central Terminal.
The declines in satisfaction were caused by the effects of the harsh winter that knocked out a significant portion of Metro-North's fleet and disrupted service, the report said.
Because of weather, many trains were late, canceled and overcrowded during that period.
http://1010wins.com/topstories/winstops ... 12138.html
