I've been reading through my old issues of Passenger Train Journal and found an interesting series of comments about the Night Owl:
“We were shuffled into a brightly lit Amcoach where the seats did not recline, the windows did not close [could not be covered by curtains] and the crew seemed to take sadistic pleasure in neglecting to notice this was an overnight train. Long-hauls and shorts were grouped willy-nilly into the same car and then rousted with loud p.a. announcements. The ultimate indignity came at New York, where the new crew came aboard and woke each passenger up merely to ask what his or her destination was—without even bothering to look at our ticket stubs.”
—”Amtrak’s ‘Spite’ Owl?” letter from Alan Flipen, “Hot Box,” Passenger Train Journal, December 1988, p. 16
“Mr. Flippen [spelled wrong when Passenger Train Journal printed Flipen’s letter] certainly has the right to expect that crew members not awaken sleeping passengers when their ticket checks can be easily examined above their seats.…
“Night Owl coaches are not equipped with curtains. Passenger cars should, however, be provided with pillows.… it would be difficult to segregate passengers by destination … However, I have asked the Passenger Services and Transportation Departments to consider improvements to the boarding plan.”
—W. Graham Claytor Jr., President [Amtrak], “Another Carrier Responds,”“L.C.L.,” Passenger Train Journal, February 1989, p. 38
“Early this year, a 60-seat long-distance coach was added to the head-end … that coach is to carry pillows …”
—“Night Owl Improvement,” “L.C.L.,” Passenger Train Journal, March 1989, p. 46