electricron wrote: ↑Wed Jan 05, 2022 3:47 amI think we're used to the airline model for rebooking.gprimr1 wrote: ↑Wed Jan 05, 2022 1:00 am You are, but here's the problem for some people, they may still want to travel, and in that case, a full refund is a horrible proposition.And, what is so wrong with that?
Consider my friend. He lives in MD, visiting family in NY. He needs to travel to get back to MD. He buys his tickets 6-8 months in advance, so he gets the best deals on saver seats, sometimes paying only $30 dollars or so for a ticket.
Sure, he gets a full refund of his $30, but he's still stuck in NY and needs to get home so now he has to buy a ticket 24 hours prior to departure. His new ticket cost $120 dollars, 4 times what he paid before.
You book early for a super saving discount fare, you are relying upon Amtrak to run that train.
You could book not as early and pay the regular fare, you are not relying upon Amtrak as much to run that train.
That's the risk you are taking for booking so early.
I believe that is very similar case with all modes of public intercity travel.
Take back in 2007 when I had to deal with a clusterfluffle of United, US Air, and Expedia. United canceled both flights on my way to Pittsburgh, and rebooked over the phone... only to reboot again at the airport due to how their code-share system "worked". Not once was I charged a rebooking fee or the difference between tickets. If there was, they ate the cost because the fault was on them not living up to the carriage contract.
What does Amtrak's Contract of Carriage say? "Protected if reaccomidated, else refund only."
...someone needs to call the ombudsman.