Amtrak Empire Service (New York State)

Discussion related to Amtrak also known as the National Railroad Passenger Corp.

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TCurtin
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Re: Empire Service this summer

Post by TCurtin » Wed May 30, 2018 1:00 pm

This question is probably addressed somewhere in this thread but being lazy, I will ask: How/where is restocking of the food service on 63-64 and 69-68 being done?

Also, how is Amtk. ticketing being done in GCT?

Gilbert B Norman
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Re: Empire Service this summer

Post by Gilbert B Norman » Wed May 30, 2018 5:27 pm

Mr. Curtin, hard as it may be to believe, Amtrak does not have either a staffed ticket office, or for that matter, a Quik-Trak machine, at GCT (NYG).

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shadyjay
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Re: Empire Service this summer

Post by shadyjay » Wed May 30, 2018 5:56 pm

In this day in age, honestly, most people take advantage of the mobile app or the web site/e-mail feature. They just scan the QR code from the e-mail and that's it. I thought I did read in an earlier press release that Amtrak was to have a Quik-Trak machine at GCT, but I didn't seen one today (and I walked all around). What is weird is that due to ticket windows renovations, Metro-North ticketing is now using the "New Haven" windows. There were only 3 of them open. Most MN passengers just opt for the ticket machines.

I took advantage of some guest rewards points and booked a trip for today, last night, up to Poughkeepsie and back. The pre-boarding line at Track 24 got pretty long for my 10:15am departure, so they let us board early. There was Amtrak and MTA staff there at the gate. They were shocked at how long the line got, stretching back towards the cross-cut passage from Graybar to Lexington by Hudson News.

Going, we had one of the P32s with a nose door. On the way back (242), we had a P32 with a MARC cab car leading, and came into GCT (er.... NYG) right in the middle of the PM rush.

Pics, if interested are here.
https://www.flickr.com/photos/shadyjay/ ... 6891410584" onclick="window.open(this.href);return false;
Last edited by shadyjay on Thu May 31, 2018 1:11 pm, edited 1 time in total.

DutchRailnut
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Re: Empire Service this summer

Post by DutchRailnut » Wed May 30, 2018 6:10 pm

Gilbert B Norman wrote:Mr. Curtin, hard as it may be to believe, Amtrak does not have either a staffed ticket office, or for that matter, a Quik-Trak machine, at GCT (NYG).


Actually I was told by Amtrak crews that two Quik-Track machines are installed and working in GCT.
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shadyjay
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Re: Empire Service this summer

Post by shadyjay » Thu May 31, 2018 1:15 am

Well, unless they hid them in the stationmaster's office, I didn't see them anywhere. Nothing at the main 42nd st entrance, Vanderbilt Hall, Graybar, Hyatt, or Shuttle passages. Nothing by Tracks 24 or 25 or in the Biltmore Room. No signage or mention of them by the Metro North ticket windows. I'll check again tomorrow or Friday.

Also of note, the GCT departure board on the Metro North web site no longer lists the Amtrak departures. At GCT, you can only find them on the "big board". I don't recall the old school "monitors" at the entrances were showing Amtrak departures either.

Backshophoss
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Re: Empire Service this summer

Post by Backshophoss » Thu May 31, 2018 2:45 am

You should check if the Quick Trac's are next to MN TVM's for data link/DSL line access.
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TCurtin
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Re: Empire Service this summer

Post by TCurtin » Fri Jun 01, 2018 7:26 am

My wife and I were in GCT twice last week and saw no sign of anything. Of course that was before Amtrak service began there

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shadyjay
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Re: Empire Service this summer

Post by shadyjay » Fri Jun 01, 2018 8:59 am

Double-checked. No QuickTrak anywhere from concourse south, including south TVM room. Didn't have time to check the north room or the stationmaster's office. It was 530pm and quite crowded.

electricron
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Re: Empire Service this summer

Post by electricron » Fri Jun 01, 2018 11:13 am

Whether or not Amtrak sells tickets at Grand Central Station or not, how difficult would it be for New Yorkers to get to Pennsylvania Station o buy tickets for Empire Service trains?

ExCon90
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Re: Empire Service this summer

Post by ExCon90 » Fri Jun 01, 2018 2:22 pm

Depends what you mean by difficult. For someone on the East Side, two subways plus lines at Penn would almost certainly mean over a half hour, maybe almost an hour.

andrewjw
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Re: Empire Service this summer

Post by andrewjw » Fri Jun 01, 2018 3:53 pm

Everyone can use e-Ticket now... on their phone, or, if they don't have a smartphone, printed ahead of time. This is a non-issue.

TCurtin
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Re: Empire Service this summer

Post by TCurtin » Sat Jun 02, 2018 4:55 pm

Which still leaves the other part of my question unanswered --- how and where are they handling the re-provisioning of cafe/dinette cars on 63-64 and 68-69?

Noel Weaver
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Re: Empire Service this summer

Post by Noel Weaver » Sat Jun 02, 2018 5:55 pm

Sorry about the slow answer, with reference to stocking the food etc, they have re-opened the facility at Rensselaer and stock the trains there. There is talk that they might restore some of the cafe cars on the trains that originate or terminate at Rensselaer as well. I guess that is a wait and see situation.
Noel Weaver

Gilbert B Norman
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Re: Empire Service this summer

Post by Gilbert B Norman » Sat Jun 02, 2018 7:17 pm

With Agreement employees Mr. Weaver, or has someone got another "Union Busting" stunt in mind?

JimBoylan
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Re: Empire Service this summer

Post by JimBoylan » Sat Jun 02, 2018 8:14 pm

Perhaps the unused Dining Car crews from the Lake Shore Ltd. could be used to restore Café service on Hudson Valley trains. This might help Amtrak's Railroad Unemployment Insurance Act (RUIA) rates.

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