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An X-Ref to the related CSX Forum topic:Norfolk Southern Corp. says it is starting to win over customers to its railway amid disruptions at rival CSX Corp, whose network is undergoing an extensive overhaul under a new chief executive.
“We have seen some business move over to us,” Norfolk Southern Chief Marketing Officer Alan Shaw said on an earnings call Wednesday. “It’s a small amount, I’ll tell you that, but it’s early.”
CSX is the midst of change under new CEO Hunter Harrison, who joined in March promising to quickly cut costs and implement a network with more precisely scheduled trains. Already, he has closed a number of yards that sort railcars and put thousands of railcars and hundred of locomotives in storage.
The changes have disrupted operations for shippers, some who have seen days added to transit times for cars. Mr. Harrison last week told analysts that shippers need to brace for “a little pain and suffering” amid the changes, which he says will ultimately lead to better service and faster trains
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