Ticket office closing

Discussion related to commuter rail and rapid transit operations in the Chicago area including the South Shore Line, Metra Rail, and Chicago Transit Authority.

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Re: Ticket office closing

Postby wilmette2008 » Thu Jan 10, 2019 11:56 pm

Found out that the ticket office at Ogilvie now closes at 11:00 at night instead of at 12:40 when the final UP west line train leaves. Not sure if the Ventrure app has anything to do with that?
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Re: Ticket office closing

Postby eolesen » Fri Jan 11, 2019 10:36 pm

Unlikely the Venture app, but it might be due to the Ventra app. ;)

Seriously, with more and more people using the app and kiosks also available at Olgilvie, there's less and less reason to keep an agent making $15 to $30/hour to man a ticket window.

My guess is there were a couple retirements or resignations in December, and the railroad opted to cut back the hours of operation vs. hiring replacements.
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Re: Ticket office closing

Postby HammerJack » Sun Jan 13, 2019 3:43 pm

Slightly off-topic, but related to ticket sales. Did the One Day Pass valid for unlimited travel within two zones for a day ever get a trial run? I remember hearing about it last year around summer time, but it was 'at a later point this year' (2018).
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Re: Ticket office closing

Postby eolesen » Mon Jan 14, 2019 9:19 pm

I don't believe so. It's not an option right now.
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Re: Ticket office closing

Postby wilmette2008 » Thu Feb 07, 2019 4:30 am

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Re: Ticket office closing

Postby eolesen » Thu Feb 07, 2019 7:57 pm

I've said it multiple times --- the union apparently has provided job and location protection for current employees, but as individual ticket office agents (outside Ogilvie) retire or quit, they won't be replaced, and the offices will close.
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Re: Ticket office closing

Postby Gilbert B Norman » Fri Feb 08, 2019 10:20 am

The abolishment of the Clarendon Hills agency, is just one more "nail in the coffin" turning BNSF from "the Tiffany" into an experience best described as "vile".

I'm "not into loading up" my phone with a bunch of apps (and 75% of those that came pre-loaded have never been touched), so I'm back to paying cash on board inbound - and "standing in line" at CUS for my Return.

On my return from MIA on "Vortex Tuesday", taking my "poor man's way from O'Hare" (Senior; $4.25 each way), it was about a 45min layover at CUS. I sat down in the Headhouse (whoops; Great Hall in Amtrakese), and was promptly ran out by some Amtrak "goons". "Amtrak passengers only, Sir". So it was stand in the half frigid "Concourse" until the BNSF opened the train.
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Re: Ticket office closing

Postby ryanch » Tue Feb 12, 2019 3:09 am

Would they consider selling tickets to the coffee shops, where such exist?

I'm not clear whether Evanston Davis closed, or whether the attendant just missed a day or two. It seems like the coffeeshop could fill the gap.
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Re: Ticket office closing

Postby wilmette2008 » Tue Feb 12, 2019 6:47 pm

Not sure if the collective bargaining agreement would allow that, and Evanston Davis is still staffed.
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Re: Ticket office closing

Postby ExCon90 » Wed Feb 13, 2019 3:34 pm

According to some of the posts on here, the coffee shop employees might have to wear safety vests ...
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