Keolis Meet the Managers

Discussion relating to commuter rail, light rail, and subway operations of the MBTA.

Moderators: CRail, sery2831

Keolis Meet the Managers

Postby dbperry » Tue May 17, 2016 1:22 pm

https://www.facebook.com/OfficialMBTACo ... 4902208816

https://twitter.com/MBTA_CR/status/732599538507251712

Tonight, Tuesday 5/17: North Station
Thursday, 5/19: Back Bay & South Station

4 to 6 PM
Known to Keolis and the MBTA as "Twitter Dave"
Frequently posting about the MBTA Framingham-Worcester line on Twitter: https://twitter.com/FramWorMBTA
Owner of Framingham-Worcester Blog: http://FramWorMBTA.weebly.com/
Maintainer of MBTA schedule archive: http://www.dbperry.net/MBTA/
User avatar
dbperry
 
Posts: 794
Joined: Mon Mar 27, 2006 9:28 pm
Location: Suburbs of Boston

Re: Keolis Meet the Managers

Postby eustis22 » Wed May 18, 2016 12:41 pm

yeah they're gonna get an earful from me
eustis22
 
Posts: 270
Joined: Thu Oct 16, 2014 11:23 am

Re: Keolis Meet the Managers

Postby Rockingham Racer » Wed May 18, 2016 1:14 pm

Their courage is admirable. :-D
User avatar
Rockingham Racer
 
Posts: 2864
Joined: Wed Mar 17, 2004 9:25 pm

Re: Keolis Meet the Managers

Postby octr202 » Wed May 18, 2016 1:36 pm

I stopped by about 5 PM last night. They seemed to be holding up ok under fire.
Wondering if I'll see the Haverhill double-tracking finished before I retire...
Photo: Melbourne W7 No. 1019 on Route 78, Bridge & Church Streets, Richmond, Victoria. 10/21/2010
User avatar
octr202
 
Posts: 4142
Joined: Fri Mar 12, 2004 8:13 am
Location: In the land of the once and future 73 trackless trolley.

Re: Keolis Meet the Managers

Postby dm1120 » Sat May 21, 2016 9:08 pm

Rockingham Racer wrote:Their courage is admirable. :-D
I'm sure the idea for this came from higher ups who will stay as far away from these events as possible.
dm1120
 
Posts: 46
Joined: Tue Mar 29, 2016 9:07 am

Re: Keolis Meet the Managers

Postby dbperry » Sun May 22, 2016 8:43 am

dm1120 wrote:
Rockingham Racer wrote:Their courage is admirable. :-D
I'm sure the idea for this came from higher ups who will stay as far away from these events as possible.


I have no idea who invented the idea or if it is contractually required for Keolis. When I went to the one at South Station I witnessed an MBTA (not Keolis) Deputy Director of Railroad Operations patiently get yelled at for about 30 minutes by an irate woman who didn't like the 10 minute change to the time of her train. So, no, the higher ups didn't stay away and they actively engaged with both reasonable and irrational customers. I've seen a good mix of both Keolis and MBTA management along with mid-level Keolis customer service folks at these events. And they've always been willing to share lots of good info and answer my questions. They're not all evil bureaucrats.
Known to Keolis and the MBTA as "Twitter Dave"
Frequently posting about the MBTA Framingham-Worcester line on Twitter: https://twitter.com/FramWorMBTA
Owner of Framingham-Worcester Blog: http://FramWorMBTA.weebly.com/
Maintainer of MBTA schedule archive: http://www.dbperry.net/MBTA/
User avatar
dbperry
 
Posts: 794
Joined: Mon Mar 27, 2006 9:28 pm
Location: Suburbs of Boston

Re: Keolis Meet the Managers

Postby octr202 » Sun May 22, 2016 6:40 pm

Just want to echo Dave's post, I've seen several high ranking Keolis and MBTA RR ops people at North Station as well. I've actually been pleasantly surprised by the rank of the people turning out for them.
Wondering if I'll see the Haverhill double-tracking finished before I retire...
Photo: Melbourne W7 No. 1019 on Route 78, Bridge & Church Streets, Richmond, Victoria. 10/21/2010
User avatar
octr202
 
Posts: 4142
Joined: Fri Mar 12, 2004 8:13 am
Location: In the land of the once and future 73 trackless trolley.

Re: Keolis Meet the Managers

Postby Rockingham Racer » Sun May 22, 2016 7:20 pm

octr202 wrote:Just want to echo Dave's post, I've seen several high ranking Keolis and MBTA RR ops people at North Station as well. I've actually been pleasantly surprised by the rank of the people turning out for them.


That's good of them. How does one tell if someone is "high ranking" in this bureaucratic morass? I know, I'm being harsh, but I really wonder. Do they wear a badge of some sort, or a bullseye? :P
User avatar
Rockingham Racer
 
Posts: 2864
Joined: Wed Mar 17, 2004 9:25 pm

Re: Keolis Meet the Managers

Postby dbperry » Sun May 22, 2016 10:37 pm

Rockingham Racer wrote:
octr202 wrote:Just want to echo Dave's post, I've seen several high ranking Keolis and MBTA RR ops people at North Station as well. I've actually been pleasantly surprised by the rank of the people turning out for them.


That's good of them. How does one tell if someone is "high ranking" in this bureaucratic morass? I know, I'm being harsh, but I really wonder. Do they wear a badge of some sort, or a bullseye? :P


Ha! The way some folks were treating them, you'd have thought they were war criminals, not railroad workers. So the bullseye would be appropriate.

I always ask each person what their role is. That's how I find out who's there. South Station crew (that I spoke with) was: Keolis Director of HR, Keolis Manager of Customer Service, and the senior Keolis twitter 'operator.' Along with the aforementioned MBTA Deputy Director of RR Ops.

There were a couple of other Keolis folks wandering about, but I didn't speak with them.
Known to Keolis and the MBTA as "Twitter Dave"
Frequently posting about the MBTA Framingham-Worcester line on Twitter: https://twitter.com/FramWorMBTA
Owner of Framingham-Worcester Blog: http://FramWorMBTA.weebly.com/
Maintainer of MBTA schedule archive: http://www.dbperry.net/MBTA/
User avatar
dbperry
 
Posts: 794
Joined: Mon Mar 27, 2006 9:28 pm
Location: Suburbs of Boston


Return to Massachusetts Bay Transportation Authority (MBTA)

Who is online

Users browsing this forum: No registered users and 4 guests