"Operation Fare is Fair"

Discussion relating to commuter rail, light rail, and subway operations of the MBTA.

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Re: "Operation Fare is Fair"

Postby sery2831 » Sun May 15, 2016 1:41 pm

saulblum wrote:
Diverging Route wrote:Since I don't ride the Old Colony lines -- how is this handled at Quincy Center and Braintree, where I assume many passengers transfer from the RL to the CR? Same with Porter on the Western Route -- since the volume is high there, are seat checks used outbound from BON and BOS on these lines?


At Porter, conductors check fares of passengers on the platform, since those boarding at Porter have to wait anyway for everyone getting off.


At rush hour possibly.

On my trains to Fitchburg I seat check departing Boston. Departing Porter I remove the seat checks.
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Re: "Operation Fare is Fair"

Postby saulblum » Sun May 15, 2016 4:55 pm

sery2831 wrote:At rush hour possibly.

On my trains to Fitchburg I seat check departing Boston. Departing Porter I remove the seat checks.


I was referring to passengers boarding inbound trains at Porter. Outbound, fares are checked on-board as usual.
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Re: "Operation Fare is Fair"

Postby Rockingham Racer » Thu May 19, 2016 10:44 am

Here's what Metra is doing, by way of info [quoting from Progressive Railroading Daily Digest]:

Meanwhile, Metra yesterday announced that it has doubled its team of employees tasked with riding its trains to observe and report on conductor and ticket agent performance. The team, which will now expand from three members to six, will also monitor onboard and station amenities and customer interactions.

Similar to "mystery shopper programs" used by retail outlets, the team rides anonymously, checks the condition of the rail cars for cleanliness and temperature control and determines if certain types of equipment are functioning properly.

While not onboard Metra trains, the observation team checks the condition of stations and parking lots, along with the quality of platform announcements and ADA signage.

In addition, monitoring fare collection practices will be a "high priority" for the team throughout the summer, Metra officials said.

"We owe it to our customers to try to collect fares from everyone who uses our service," said Metra Executive Director and Chief Executive Officer Don Orseno. "With cost estimates to achieve a state of good repair for our system over the next decade currently at $11.7 billion – now more than ever, we need to maximize critical fare revenue
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Re: "Operation Fare is Fair"

Postby jamesinclair » Thu Jul 28, 2016 12:37 pm

Are they still doing the south and north station pre-checks?
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Re: "Operation Fare is Fair"

Postby saulblum » Thu Jul 28, 2016 12:46 pm

Yes, according to Twitter, there was a passenger harassment operation at South Station earlier this week and one at Salem this morning.

https://twitter.com/MBTA_CR/status/758598197908561920
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