SEPTA stops Service Guarantee on Regional Rail

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SEPTA stops Service Guarantee on Regional Rail

Postby zebrasepta » Wed Feb 01, 2017 9:55 pm ... -late.html
SEPTA's loss of one-third of its rail cars last summer created so many delays that the transit agency put on hiatus a refund policy for riders whose trains were late.

The rail cars eventually came back, but the refund didn’t. On Tuesday, SEPTA reported that the refunds are gone for good.
Getting rid of the service guarantee was a mistake, Mitchell said, when there is so much about SEPTA service in flux.
Here's what the service Guarantee does:
SEPTA guarantees service on every Regional Rail Line, the Broad Street Subway, the Market-Frankford Line, the Norristown High Speed Line, and the Route 101-Media and the Route 102-Sharon Hill trolley.

We guarantee that the listed rail and transit services will arrive at their final destination within 15 minutes of the scheduled arrival time or you will receive a free future trip. This guarantee applies to weekday service only and does not apply when service operates on a Saturday or Sunday schedule.

Locations where refund claim forms are available:
15th Street sales location (in the Suburban Station concourse)
Any cashier booth on the Market-Frankford or Broad Street Line
Regional Rail ticket offices
Passenger Services at Suburban Station
Passenger Services at Jefferson Station
Customer Service locations

Customers can also request a claim form from Customer Service

The refund claim form must be submitted within five days of the late incident. Submit only one request per occurrence. Void if reproduced. Photocopies not accepted. Fraud or attempts to circumvent the integrity of the program will result in denial of all future claims and prosecution. SEPTA reserves the right to withdraw the guarantee at any time or to deny specific requests. This guarantee excludes extreme weather conditions, acts of God, and conditions beyond SEPTA's control.

Please allow 6-8 weeks for processing. For more expedient processing, please drop off claim form at any Regional Rail ticket office, Passenger Services or Customer Service.
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Re: SEPTA stops Service Guarantee on Regional Rail

Postby R36 Combine Coach » Wed Feb 01, 2017 11:41 pm

Might work in the retail/foodservice industry (eg. if order is delayed or not delivered as satisfied, a free offer for next purchase or future credit voucher), but in the world of transportation: good intentions, poor idea.
Since my friend continues to chain smoke nonstop, she is probably an Alco.
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Re: SEPTA stops Service Guarantee on Regional Rail

Postby rrbluesman » Thu Feb 02, 2017 3:26 pm

SEPTA does not want to accept the responsibility of running the commuter railroad system like a railroad. This feels like a SEPTA attempt to push people from trains to buses.


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