Subway Delay Reports and Discussion

Discussion relating to commuter rail, light rail, and subway operations of the MBTA.

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Re: Subway Delay Reports and Discussion

Postby StefanW » Wed Jul 12, 2017 5:05 pm

I received a reply back on the issue of headsign from the MBTA people who manage the real-time data feeds. At least on the Green Line, whatever the vehicle is displaying is what will show up in the live data as the headsign / destination for that trip. In the specific case of the service interruption today, they told me that Copley is indeed not an available destination for the operator to select even if they wanted to.

(By the way I can relate to having bugs - in my own apps - on how the real-time data is handled! No software is perfect!) :(
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Re: Subway Delay Reports and Discussion

Postby Rbts Stn » Thu Jul 13, 2017 9:46 am

Reply regarding my $2.25 refund request:

Thank you for contacting the MBTA. We appreciate your business and value your feedback.

We sincerely apologize for the inconvenience you experienced on the Green Line.



There are occasions when unforeseeable delays may occur due to mechanical issues, accidents, adverse weather conditions, etc.., however MBTA stop processing refund requests for service-related delays when the new fiscal year began July 1st 2011.

But your concern has been forwarded to the appropriate department for review and action.

We will continue to make every effort to minimize these delays and hope to serve you better in the future.


I wonder if anyone has pointed out to them that "stop" should be "stopped"? And that that whole sentence could be improved -- no one cares about a fiscal year start from 6 years ago!
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Re: Subway Delay Reports and Discussion

Postby Rbts Stn » Thu Jul 13, 2017 10:42 am

Just read the Boston Globe article:

https://www.boston.com/news/local-news/ ... d-downtown

I counted. There are more wrong "facts" here than accurate facts. There was no fire, there were no firemen for more than 30 minutes after the incident started inside Boylston station, the location of the trains is all wrong, etc

I'm guessing the Globe just ran what the T told them
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Re: Subway Delay Reports and Discussion

Postby RenegadeMonster » Thu Jul 13, 2017 11:36 am

Channel 7's reporting on the story pretty much mirrored the facts that the Boston Globe article lists.

Did the T release a report / what happened or is this info coming from somewhere else?
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Re: Subway Delay Reports and Discussion

Postby dieciduej » Thu Jul 13, 2017 5:02 pm

Rbts Stn wrote:Just read the Boston Globe article:

https://www.boston.com/news/local-news/ ... d-downtown

I counted. There are more wrong "facts" here than accurate facts. There was no fire, there were no firemen for more than 30 minutes after the incident started inside Boylston station, the location of the trains is all wrong, etc

I'm guessing the Globe just ran what the T told them


My guess "Twitter Reaction!" With everyone tweeting, everyone is an on-scene reporter. The picture in the article was via Twitter.

Fire sure! last time I saw catenary get snagged and pulled down, there was a flash (arc), puff of smoke and then a blueish white flame as the snapped catenary wire was in contact with the base of the pantograph. To the lay person its a fire. But remember we techies know the proper terms and the average person wouldn't and the press will play to their level.

Now we are digressing subject of "Subway Delay Reports and Discussion"

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Re: Subway Delay Reports and Discussion

Postby CRail » Tue Jul 18, 2017 8:07 am

StefanW wrote:At least on the Green Line, whatever the vehicle is displaying is what will show up in the live data as the headsign / destination for that trip. ...They told me that Copley is indeed not an available destination for the operator to select even if they wanted to.


Neither is true. The only way the sign's display is communicated anywhere outside the train is to the people reading the sign. Every station on the line is available. You could make the destination Mission Park if you wanted to.
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