by F-line to Dudley via Park » Sat Nov 15, 2008 5:53 pm
The T has absolutely got to get rid of the canned robo-announcements about disabled trains on the station PA system. It's insulting to mention minor delays when the lines are outright shut down. This was a major problem during the Red Line summer from hell with all the tunnel fires. Why can't they have a live person go on the PA and say with just a little more specificity what happened instead of the (bad) computer voice that gives the same message regardless of whether it's a 5-minute delay or a 3-hour delay? That's the one thing I absolutely loathe about the new automated announcement system in the stations. As soon as I heard the generic announcement at 8:55 coming upstairs from the Red Line at Park I just said "screw it" and walked to work from there. I'm getting that conditioned to treat the information given with contempt.
And given all the horrible publicity from the last year about negligent communication from the operators (see Red Line, summer, riders evacuating on the Longfellow after getting stranded) why are they not writing up operators who fail to announce? Honestly now, that is the MOST BASIC PART OF THEIR JOBS in a delay or emergency. And it's completely random whether they do jack squat and completely inconsistent what they say when there's one brave enough to say anything. There's gonna be another lawsuit from this one, and it's the silent treatment from the operator that's going to trigger it. How many times does this have to happen before there's a crackdown and some real standards put in place?
Particularly inept spin job from Pesaturo, too. He's had enough practice this year that he ought to know better.