2017 Customer Satisfaction Survey

Discussion of the past and present operations of the Long Island Rail Road.

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2017 Customer Satisfaction Survey

Postby Commuter X » Thu Oct 12, 2017 7:04 pm

So this morning on my trip in, someone that the LIRR hired presents me with this survey and a small pencil to complete it.
I usually chat with my friends and read the paper on the way in

However, I found myself in a curious mood and looked at the survey

104 questions printed in small typeface !!!
No option to complete it on-line. It needs to be mailed in

I suspect this is another waste of money by the MTA/LIRR and I would wager that the number of completed surveys will underwhelm the department that handles this
Commuter X
 
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Re: 2017 Customer Satisfaction Survey

Postby Morisot » Fri Oct 13, 2017 8:58 am

Well if 90 percent of the people who DO respond say they want cinnamon potpourri in every car ---- don't complain!

Maybe you can drop the survey off at your station and save the 49 cents postage.
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Re: 2017 Customer Satisfaction Survey

Postby Commuter X » Fri Oct 13, 2017 11:35 am

I'd settle for no blue ooze coming out of the bathrooms on the old M3's

Postage is prepaid -- so no need for a stamp
Commuter X
 
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Location: Stuck on a train somewhere ...

Re: 2017 Customer Satisfaction Survey

Postby Morisot » Fri Oct 13, 2017 12:20 pm

LOL, I must say, I won't even sit in any of the cars with a bathroom (for the uninitiated--that is every-other car!) I would rather stand for 40 minutes!
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Re: 2017 Customer Satisfaction Survey

Postby mkm4 » Fri Oct 13, 2017 2:50 pm

Commuter X wrote:I suspect this is another waste of money by the MTA/LIRR and I would wager that the number of completed surveys will underwhelm the department that handles this

They do it every year. Many are filled out on the train.
It doesn't take that long to complete.
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Re: 2017 Customer Satisfaction Survey

Postby tahawus84 » Sat Oct 14, 2017 5:56 am

Are they actually going to fix any of the issues? Do they really need a survey to know that the communication is horrible, switches, signals and amtrak are the fault of all the delays and all the diesel coaches seats are covered with duct tape?
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