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NS announced at an investor conference on February 11, 2019 that it was adopting Precision Railroading, with fewer heavier trains, centralized operation, and staff cutbacks.
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CEO Jim Squires said the railroad will change its service and prioritize loads differently in a move toward "being clear about what we can and can’t do," which will lead to some shedding of customers.
"Service, as we go through PSR, will change. A network that takes into account the needs of most customers won’t be ideal for every customer," said Squires.
Analysts at the event questioned whether PSR can really be good for both railroad and customer — since some would argue that has yet to be the case with previous conversions. Norfolk Southern insists it will be able to thread that needle.