Amtrak Diner and Food Service Discussion

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David Benton
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Re: Amtrak Diner and Food Service Discussion

Post by David Benton » Sat Sep 15, 2018 7:50 pm

He may be thinking more along overhauling the management side. The OBS workers could still be union.
maybe a onboard manager working for the contractor may be acceptable?.
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Greg Moore
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Re: Amtrak Diner and Food Service Discussion

Post by Greg Moore » Sun Sep 16, 2018 1:21 pm

Hell, I'd probably honor the picket line.
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Gilbert B Norman
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Re: Amtrak Diner and Food Service Discussion

Post by Gilbert B Norman » Sun Sep 16, 2018 4:37 pm

Forbes reports that two Delta crafts - Attendants and Fleet Service that are presently Non-Agreement will be holding representation elections to certify a union to represent them.

Delta has traditionally had fewer crafts than any "major" working without Agreements. When they merged with Northwest, they successfully "busted" Agreement employees such as Attendants.

I defer to readers to decide whether or not the Employees should be successful.

Finally, I find it interesting how Mr. Anderson was with Delta at the time of the merger. Now he may be up to some "Union Busting" with the ASWC by seeking proposals to contract out on-board service activities.

bostontrainguy
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Re: Amtrak Diner and Food Service Discussion

Post by bostontrainguy » Sun Sep 16, 2018 8:18 pm

Didn't hear much grumbling when the chefs jobs were eliminated.

gokeefe
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Re: Amtrak Diner and Food Service Discussion

Post by gokeefe » Sun Sep 16, 2018 8:30 pm

That was a service change. Displaced personnel were able to bid into jobs elsewhere. This would be wholesale termination. Read up on the Railway Labor Act and you'll see why the bargaining dynamic is completely different than in industries covered by the FLSA.
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Backshophoss
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Re: Amtrak Diner and Food Service Discussion

Post by Backshophoss » Sun Sep 16, 2018 9:37 pm

Mr Anderson is planning to convert the SW Chief to the "Panera Bread" food service style in Nov,that should find a few more Chefs bumping off other
chefs on trains with full style food service,there's been menu changes on the Coast Starlight that didn't go well with the passengers.
There are too many times of "running out of stock" on the LD trains that should not be happening,could Aramark be under orders to NOT fully stock
the diners/food service cars to cut down spoilage problems?
Under the "Panera Bread" model ,there seems to be more wasted food at the trips end,than regular food service style.

ryanov
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Re: Amtrak Diner and Food Service Discussion

Post by ryanov » Sun Sep 16, 2018 11:32 pm

Can anyone recall how much notice was given for the eastern train dining cuts? Was it April to June?

May need to take my first and last trip on this train as well.
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Greg Moore
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Re: Amtrak Diner and Food Service Discussion

Post by Greg Moore » Mon Sep 17, 2018 5:57 pm

Backshophoss wrote:Mr Anderson is planning to convert the SW Chief to the "Panera Bread" food service style in Nov,that should find a few more Chefs bumping off other
chefs on trains with full style food service,there's been menu changes on the Coast Starlight that didn't go well with the passengers.
There are too many times of "running out of stock" on the LD trains that should not be happening,could Aramark be under orders to NOT fully stock
the diners/food service cars to cut down spoilage problems?
Under the "Panera Bread" model ,there seems to be more wasted food at the trips end,than regular food service style.
Fuck it.. he really does want to drive people away from the trains.
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bretton88
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Re: Amtrak Diner and Food Service Discussion

Post by bretton88 » Mon Sep 17, 2018 7:07 pm

Backshophoss wrote:Mr Anderson is planning to convert the SW Chief to the "Panera Bread" food service style in Nov,that should find a few more Chefs bumping off other
chefs on trains with full style food service,there's been menu changes on the Coast Starlight that didn't go well with the passengers.
There are too many times of "running out of stock" on the LD trains that should not be happening,could Aramark be under orders to NOT fully stock
the diners/food service cars to cut down spoilage problems?
Under the "Panera Bread" model ,there seems to be more wasted food at the trips end,than regular food service style.
I highly doubt it. These contracts usually have the client (Amtrak) paying Aramark a flat fee for provisions. My guess is Aramark probably low bid it. The understocking seems more like a classic supply chain issue with Aramark, they probably can't source enough product cheap enough to be profitable so they chose to tell Amtrak "bummer" instead of taking the loss. There's a reason Amtrak is looking seriously at how to get out from the Aramark contract, it's just not working and the quality of the product is poor.

mtuandrew
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Re: Amtrak Diner and Food Service Discussion

Post by mtuandrew » Mon Sep 17, 2018 9:47 pm

Amtrak can always order more food. It isn’t like Aramark doesn’t have football field-sized warehouses full of food ready to ship. Amtrak can’t blame the delivery drivers either - drivers can only short the customer so much food before they get caught and fired. Either:
1) Amtrak’s demand model is wrong (expected transactions, expected types of food)
2) its pricing model is wrong (charging too little -or too much-)
3) its labor & overhead costs are too high
4) its dining cars aren’t meeting the target transactions per hour, not even close
5) it has an insane amount of waste (spoilage, damage, incorrect prep, expiration) or shrink (theft, staff meals, samples, service recovery aka “I want to talk to the manager” free food)
6) they can’t store all the required meals on the train, under refrigeration or not
7) and/or, it is paying too much for product from Aramark.

For the McAmtrak Unhappy Meal box, take away factors 2 and 4, but the others apply.

Suburban Station
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Re: Amtrak Diner and Food Service Discussion

Post by Suburban Station » Tue Sep 18, 2018 7:30 pm

Amtrak is mandated by Congress to eliminate food service losses.

mtuandrew
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Re: Amtrak Diner and Food Service Discussion

Post by mtuandrew » Tue Sep 18, 2018 9:25 pm

Suburban Station wrote:Amtrak is mandated by Congress to eliminate food service losses.
Yes, but there’s more than one way to skin a cat. The free meal boxes just push that line item into the sleeper amenities column and out of the FBS column.

Suburban Station
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Re: Amtrak Diner and Food Service Discussion

Post by Suburban Station » Thu Sep 20, 2018 6:15 pm

mtuandrew wrote:
Suburban Station wrote:Amtrak is mandated by Congress to eliminate food service losses.
Yes, but there’s more than one way to skin a cat. The free meal boxes just push that line item into the sleeper amenities column and out of the FBS column.
I had hoped to see more experimentation. Seems to me a chef and an lsa could provide decent short order service with longer hours and self service. That said the requirement means drastic changes

David Benton
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Re: Amtrak Diner and Food Service Discussion

Post by David Benton » Thu Sep 20, 2018 6:37 pm

One benefit of the boxed meals, they are ready to go. It is pointed out in this article that in some cases it allows service where even a chef provided diner can't.
But Really , Amtrak management and workers need to get on the same page, to stop the need for "improvisations" like this been required.

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mtuandrew
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Re: Amtrak Diner and Food Service Discussion

Post by mtuandrew » Fri Sep 21, 2018 8:57 pm

Suburban Station wrote:I had hoped to see more experimentation. Seems to me a chef and an lsa could provide decent short order service with longer hours and self service. That said the requirement means drastic changes
I had too.

Perhaps this has been considered, but I would like to see Amtrak experiment with a new pairing: a full cafe/lounge car on the coach side (the Viewliner, set up as a grill-cafe-lounge) and a half-table, half-business car on the sleeper side (currently, an Amfleet.) Full meals only served on the table car side, snacks and prepackaged convection oven-heated food served in the Viewliner.

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